AI Assurance DirectorySupport
How to reach Sparky Group LLC, the operator of AI Assurance Directory, and where to manage billing.
Contact
Email [email protected] from your account email where it relates to an account. We aim to reply within 2 business days. This is an editorial commitment, not a service-level agreement.
Billing and cancellation
Cancel, update your card and download invoices in the Stripe Customer Portal. Sign in, open the account page and choose Manage billing. Cancellation stops the next renewal, and access continues through the period you already paid for.
Refunds
Monthly fees are not refunded automatically when you cancel mid-cycle. Refund requests are reviewed case by case, and approved refunds go to the original payment method through Stripe. Write to [email protected] with the invoice number if you have it. The full rules are in the refund and cancellation policy and the subscription terms.
Corrections to listings
To report an error in a listing or framework page, email the same address with the page URL. See the listing policy.
Questions
How do I contact support?
Email [email protected]. We aim to reply within 2 business days.
How do I cancel or update my card?
Sign in, open the account page and choose Manage billing to open the Stripe Customer Portal.