Refund and cancellation policy

Cancel anytime

Paid plans renew until you cancel. Cancel in the Stripe Customer Portal from the account page. Cancellation stops the next renewal. You keep Pro or Team access through the end of the period you already paid for, unless Stripe has already marked the subscription unpaid.

There is no cancellation fee. Team seat invites end when the Team subscription ends.

What is not refunded automatically

• The current monthly period after you cancel mid-cycle.
• Time already used on an annual plan.
• A period that ran while the subscription was past due and then recovered.

We do not prorate the current period in Stripe by default. That keeps monthly and annual prices on pricing aligned with the Stripe invoices you already have.

Refund requests

Write to [email protected] from the account email. Include the invoice number from the Customer Portal if you have it. Sparky Group LLC reviews refunds case by case, including unused time on an annual plan when you cancel shortly after purchase because the service was unavailable.

Approved refunds are issued to the original payment method through Stripe. Processing time is Stripe’s. We do not refund in cash or to a different card.

Failed payments

If an invoice fails, Stripe retries according to your Stripe customer settings. We mark the entitlement past due and send a payment-failed email. If the invoice stays unpaid, Stripe cancels the subscription and we send a cancellation confirmation. You can update the card in the Customer Portal during retries.

Chargebacks

If you dispute a charge with the card issuer, we may suspend the account until the dispute closes. Contact [email protected] first so we can refund or correct an invoice without a chargeback.

Enterprise

Enterprise is not self-serve Checkout. Refund and cancellation for an Enterprise agreement, if one is signed, follow that agreement.

Contact

Sparky Group LLC — [email protected]. See subscription terms and the Terms of Service.